Contact Us

At Time Warner Cable, we aim to provide the best customer service possible. Here is some helpful contact information:

Send us an email	Click Here
Call us 24/7	1-888-TW-CABLE
Visit Us	Click Here for Payment Center locations

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Our customer care team is committed to provide you with excellent service. However, not all issues are easily resolved. If you would like to alert our customer care team of any issues, please feel free to contact your area’s customer care group.

North Division Time Warner Cable Customer Care Communications  9260 Topanga Canyon Blvd. Chatsworth, CA 91311 Metro Division Time Warner Cable Customer Care Communications 900 N. Cahuenga Blvd. Los Angeles, CA 90038 South Division* Time Warner Cable Customer Care Communications 3430 E. Miraloma Ave. Anaheim, CA 92806

To identify your service area, please refer to our Service Area map (enlarge).

*Please note: This is a mailing address only. To locate a cablestore and/or a payment center, please refer to our Cablestore Locations page.

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You also have the right to contact your Local Franchise Authority (LFA). Local Franchise Authority contact information varies by city. Please contact your city’s Local Franchise Authority directly. Contact information may be found by performing an online search engine query or by consulting your local yellow pages.